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Guests at a poolside table at sunset while the chef and villa team serve dinner from the outdoor kitchen

Guest services

Your Harmonie stay, made yours.

An airport welcome. Breakfast by the pool. A massage or a day out in Bali. Explore the extras for your stay, with our guest team here to help.

Explore services Already booked? Open My Stay

Request transport and extra beds while booking your stay. If you have already booked, directly or through a platform, send your service requests in My Stay. Our team confirms availability, the price and the conditions before you decide. There is nothing to pay when you send a request.

Arrival & getting around

From the airport to every corner of the island.

  • A driver holding a Bee My Guest welcome sign greets two travellers with suitcases in an airport arrivals hall

    Illustrative photo

    Airport to villa · arrival & departure, 5 models

    Airport transfer

    A private driver between the airport and your villa, with flight tracking.

    From IDR 600,000 per vehicle, one way + 5% service & 10% tax Indicative price · on request

  • A dark grey Toyota Avanza parked at the villa entrance at sunset, with the driver waiting by the door

    Illustrative photo

    Explore Bali · your day, your route, 5 models

    Private car & driver

    Your own car and driver for up to 10 hours a day, anywhere in Bali.

    From IDR 1,650,000 per vehicle, per day (up to 10 hours) + 5% service & 10% tax Indicative price · on request

  • A cream-white Yamaha Fazzio 125 scooter with retro styling, parked at the villa entrance at sunset

    Illustrative photo

    Get around · at your own pace, 6 models

    Scooter rental

    Delivered to your villa with a helmet, collected when you are done.

    From IDR 180,000 per scooter, per day + 5% service & 10% tax Indicative price · on request

In-villa dining

Breakfast, a private chef or afternoon tea, served at your table.

Steak, vegetables and herbs ready on the villa grill
  • A long villa table by the glass doors to the pool, set with breakfast for several guests: eggs, toast, fried rice, fresh fruit, juices and coffee

    Request in My Stay, 5 menus

    In-villa breakfast

    Indonesian, American, Continental or vegetarian, cooked and served in your villa.

    IDR 375,000 per guest + 5% service & 10% tax Indicative price · on request

  • Our private chef grilling in the villa’s outdoor kitchen

    Request in My Stay

    Private chef

    A chef cooks lunch, dinner or a barbecue in your villa.

    From IDR 600,000 per guest Minimum 3 guests + 5% service & 10% tax Indicative price · on request

  • Indonesian afternoon tea on a teak table by the pool: klepon, dadar gulung, layered cakes, risoles, spring rolls and lemper, with a white teapot and two cups of tea

    Illustrative photo

    Request in My Stay

    Indonesian afternoon tea

    Earl Grey tea with Indonesian sweet and savoury bites, for two.

    IDR 450,000 per set for two + 5% service & 10% tax Indicative price · on request

Wellness

Massages and treatments that come to you.

Two massage tables set on a villa terrace at sunset as the therapists welcome two guests in robes
  • Two therapists giving massages to two guests on a villa terrace at sunset

    Request in My Stay

    In-villa massage

    Balinese, Thai, Shiatsu, foot or four-hands, in the calm of your villa.

    From IDR 400,000 per guest + 5% service & 10% tax Indicative price · on request

  • A nail therapist filing a guest’s nails over a rolled towel, with nail polish bottles and a bowl of frangipani flowers beside a pool

    Illustrative photo

    Request in My Stay

    Manicure & pedicure

    Forty-five minutes of nail care, without leaving the villa.

    From IDR 320,000 per guest + 5% service & 10% tax Indicative price · on request

Island experiences

Nusa Penida, Ubud’s rivers and the trails in between.

A rock arch standing in the sea off the Nusa Penida coast, framed by leaves
  • Aerial view of Kelingking Beach on Nusa Penida, its headland curving into a turquoise sea

    Request in My Stay

    Nusa Penida day trip

    An early start for a full island day, with villa pickup, lunch and a guide.

    From IDR 1,350,000 per guest + 5% service & 10% tax Indicative price · on request

  • A group in helmets and life jackets paddling a raft through river rapids

    Request in My Stay

    Rafting & river tubing

    Ninety minutes on the river near Ubud, with equipment, a meal and insurance. Transfers not included.

    From IDR 450,000 per participant + 5% service & 10% tax Indicative price · on request

  • A rider in a helmet driving an ATV through a muddy stream

    Request in My Stay

    ATV ride

    A 90-minute ATV ride with equipment, a towel and lunch. Transfers not included.

    From IDR 1,200,000 per rider + 5% service & 10% tax Indicative price · on request

Comforts & celebrations

Small touches for the moments that matter.

A flower-petal design in a freestanding bathtub beside a large window overlooking greenery
  • A freestanding bathtub filled with a flower-petal heart, with a teapot, a rolled towel and an orchid on a side table

    Request in My Stay

    Flower bath

    Flowers, petals and candles arranged in your bathtub for a special moment.

    IDR 500,000 per setup + 5% service & 10% tax Indicative price · on request

  • A single rollaway bed made up with white linen, a pillow and a woven throw, next to the main bed in a bright bedroom with a garden window

    Illustrative photo

    Request when booking your stay

    Extra bed

    A single 90 cm rollaway bed, made up with fresh linen, in the room you choose.

    IDR 325,000 per bed, per night + 5% service & 10% tax Indicative price · on request

Laundry & care

Fresh clothes and clean shoes, without the errand.

  • Freshly folded shirts and linens tied with a ribbon and a frangipani flower, in a rattan basket on a bench by a villa pool

    Illustrative photo

    Request in My Stay

    Laundry

    Collected from your villa, washed, dried and returned. Priced by weight.

    From IDR 60,000 per kg Minimum 3 kg + 5% service & 10% tax Indicative price · on request Final weight and price confirmed before payment

  • Clean white leather sneakers and brown leather loafers on a terrace table, with two shoe brushes and a folded white cloth

    Illustrative photo

    Request in My Stay

    Shoe cleaning

    A deep clean for your shoes, collected from and returned to your villa.

    From IDR 175,000 per pair + 5% service & 10% tax Indicative price · on request

From your request to your stay.

  1. Choose.

    Select your services and preferred dates in My Stay. You can also request transport and extra beds while booking your stay.

  2. Send your request.

    There is nothing to pay at this stage.

  3. Hear from our team.

    We check availability and share the price and service conditions with you.

  4. Decide and keep track.

    You decide whether to proceed once you have this information. Follow your requests and confirmed services in My Stay.

Prices are in Indonesian rupiah, per unit, before a 5% service charge and 10% tax; both are shown before you pay. Review the terms and cancellation deadline for your selected service before proceeding. Laundry is priced after weighing.

Planning a trip

Choose your Harmonie villa.

See the three villas or reserve the whole residence for your group.

Plan your stay

Already booked

Your services, in one place.

Already booked, directly or through a booking platform? Open My Stay to arrange services and follow your requests. Lost the link? Use Find my booking.

Open My Stay

Airport transfer

A dark grey Toyota Avanza parked at the villa entrance at sunset, with the driver waiting by the door
Illustrative photos: colour and model year may vary.

A private driver between the airport and your villa, with flight tracking.

Request when booking your stay

Good to know

When
On your arrival or departure day · Any time
Notice
At least 8 h ahead

What’s included

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Flights: give us your flight number and we track your flight and adjust the pickup to the actual arrival time. No details yet? Ask us to contact you on WhatsApp and we arrange them with you. Tell us straight away about flight changes, cancellations or missed connections.

Pickup: check your flight details, remain reachable and tell our team or the driver before leaving the pickup area.

Changes and children: if your vehicle is unavailable, an equal or larger one may be provided, with your approval. Child seats are on request and subject to availability: we confirm with you, and a charge may apply.

Good to know: the price covers one way. Extra stops, itinerary changes and waiting caused by incorrect information are not included. Severe weather, road or airport restrictions and Nyepi may delay or cancel the service.

Private car & driver

A dark grey Toyota Avanza parked at the villa entrance at sunset, with the driver waiting by the door
Illustrative photos: colour and model year may vary.

Your own car and driver for up to 10 hours a day, anywhere in Bali.

Request when booking your stay

Good to know

When
Any time
Notice
At least 8 h ahead

What’s included

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Your day: each day includes up to 10 hours with your driver. Waiting time and itinerary delays count toward them, and overtime is charged at the vehicle’s hourly rate.

Changes: if your vehicle is unavailable, an equal or larger one may be provided, with your approval. Severe weather, road closures, government restrictions or Nyepi may delay, reroute or cancel the service.

Children: child seats are on request and subject to availability: we confirm with you, and a charge may apply. Children must be supervised.

Good to know: fuel, parking and tolls are included. Meals, entrance tickets and personal expenses are not.

Scooter rental

A cream-white Yamaha Fazzio 125 scooter with retro styling, parked at the villa entrance at sunset
Illustrative photos: colour and model year may vary.

Delivered to your villa with a helmet, collected when you are done.

Request when booking your stay

Good to know

When
10:00–17:00
Notice
At least 5 h ahead

What’s included

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Licence: every rider must meet the minimum age and hold a valid licence accepted in Indonesia. Have it ready at handover.

Condition: existing damage is recorded at handover.

Weather and changes: riding may be restricted in severe weather, flooding or on Nyepi. If your model is unavailable, a comparable or higher model may be offered, with your approval.

Good to know: fuel, personal insurance, fines and parking are not included.

In-villa breakfast

Indonesian breakfast: chicken fried rice, a rolled omelette and sambal, with fresh fruit, orange juice and coffee

Breakfast menu · served 08:00–10:00

Indonesian breakfast

Chicken fried rice or fried noodles, omelette, crackers and sambal, a traditional cake, seasonal juice, and tea or coffee.

Allergens. Contains egg, gluten and soy. May contain seafood, sesame, peanuts or tree nuts.

IDR 375,000per guest+ 5% service & 10% tax

Choose a menu

Indonesian, American, Continental or vegetarian, cooked and served in your villa.

Request in My Stay

Good to know

When
08:00–10:00
Notice
At least 12 h ahead
Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Timing: if you are running late or cannot be available at the confirmed serving time, tell us straight away; a new serving time depends on the kitchen and is not guaranteed.

Allergies and diet: tell us about every allergy and dietary need before we confirm. We adapt where ingredients allow, but we cannot guarantee an allergen-free kitchen. Unavailable ingredients may be replaced with comparable ones; significant changes need your approval.

Weather: service may be delayed or rescheduled if conditions make travel or service unsafe.

Good to know: alcohol is not included and children must be supervised by an adult. Extra dishes and premium ingredients are not included.

Private chef

Our private chef grilling in the villa’s outdoor kitchen
The chef serving salads to four guests at a round table in a villa courtyard
White wine being poured at the dinner table

Photo 1 of 3

A chef cooks lunch, dinner or a barbecue in your villa.

Request in My Stay

Options

+ 5% service & 10% tax

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Timing: please be available at the confirmed meal time. Delays can affect the meal, and a new time depends on the chef.

Allergies and diet: declare every allergy and dietary need before the menu is confirmed. The chef adapts where possible, but cross-contact with allergens cannot be fully excluded. Unavailable ingredients may be replaced with comparable ones; material changes need your approval.

Weather: outdoor dining and barbecues may move indoors, be delayed or be rescheduled in rain, high wind or unsafe conditions.

Good to know: alcohol, premium ingredients, extra staff, entertainment and bespoke decoration are not included unless stated. Minors must be supervised.

Indonesian afternoon tea

Indonesian afternoon tea on a teak table by the pool: klepon, dadar gulung, layered cakes, risoles, spring rolls and lemper, with a white teapot and two cups of tea
Illustrative photo

Earl Grey tea with Indonesian sweet and savoury bites, for two.

Request in My Stay

Options

What’s included

+ 5% service & 10% tax

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Timing: please be available at the confirmed time. A new time within the afternoon tea hours depends on availability and is not guaranteed.

Allergies: tell us about allergies and dietary needs before we confirm. The set contains mixed foods and an allergen-free kitchen cannot be guaranteed. Unavailable items may be replaced with comparable Indonesian treats; material changes need your approval.

Good to know: outdoor settings may move indoors in rain or wind. Alcohol, coffee, other teas, extra portions and premium table decoration are not included. Children must be supervised.

In-villa massage

Two therapists giving massages to two guests on a villa terrace at sunset

Balinese, Thai, Shiatsu, foot or four-hands, in the calm of your villa.

Request in My Stay

Options

+ 5% service & 10% tax

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Your health: before the treatment, tell us about any allergy, pregnancy, injury, medical condition or recent surgery. Your therapist may adapt or decline a treatment for safety reasons.

Timing: A late start may shorten the treatment so that the next appointment is not affected; extra time depends on therapist availability.

Changes: if your therapist or treatment is unavailable, our spa partner may offer another qualified therapist, another time or a comparable treatment, with your approval. Severe weather may delay or reschedule an in-villa treatment.

Good to know: younger guests must be accompanied or authorised by a responsible adult, and minimum ages follow our spa partner’s policy. Medical treatment, diagnosis, medication and transport are not included.

Manicure & pedicure

A nail therapist filing a guest’s nails over a rolled towel, with nail polish bottles and a bowl of frangipani flowers beside a pool
Illustrative photo

Forty-five minutes of nail care, without leaving the villa.

Request in My Stay

Options

What’s included

+ 5% service & 10% tax

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Your health: before the treatment, tell us about any allergy, pregnancy, injury, medical condition or recent surgery. Your therapist may adapt or decline a treatment for safety reasons.

Timing: A late start may shorten the treatment so that the next appointment is not affected; extra time depends on therapist availability.

Changes: if your therapist or treatment is unavailable, our spa partner may offer another qualified therapist, another time or a comparable treatment, with your approval. Severe weather may delay or reschedule an in-villa treatment.

Good to know: younger guests must be accompanied or authorised by a responsible adult, and minimum ages follow our spa partner’s policy. Medical treatment, diagnosis, medication and transport are not included.

Nusa Penida day trip

Aerial view of Kelingking Beach on Nusa Penida, its headland curving into a turquoise sea
Broken Beach on Nusa Penida: a natural rock arch around a turquoise cove
A manta ray gliding through clear blue water

Photo 1 of 3

An early start for a full island day, with villa pickup, lunch and a guide.

Request in My Stay

Options

+ 5% service & 10% tax

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Early start: villa pickup is from 4:30 am. Be ready at the confirmed time; a late departure can shorten the itinerary.

Sea and weather: high waves, severe weather or harbour closures may change, delay or cancel the crossing, the itinerary or the snorkelling. If a stop is unavailable, a comparable alternative may be used.

Safety: children must be supervised. Snorkelling and boat travel follow our tour partner’s age, swimming and health rules. Tell us about dietary needs and allergies before the trip.

Good to know: optional entrance fees, premium meals, alcohol and travel insurance are not included.

Rafting & river tubing

A group in helmets and life jackets paddling a raft through river rapids
A smiling guest in a helmet and life jacket floating on an inner tube under a rock arch

Photo 1 of 2

Ninety minutes on the river near Ubud, with equipment, a meal and insurance. Transfers not included.

Request in My Stay

Options

What’s included

+ 5% service & 10% tax

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Timing: arrive at the meeting time you are given. Late arrival may mean a missed session.

Participation: request this activity before paying. Our team must confirm the partner’s age, swimming ability, health and weight requirements with you before offering payment. Tell the team privately about relevant health and dietary needs; do not include them in a public message or link.

Weather: heavy rain, flooding, high water or lightning may delay, change or cancel the session, and safety decisions are final.

Good to know: transfers, photos, videos and extra food or drinks are not included.

ATV ride

A rider in a helmet driving an ATV through a muddy stream
An ATV splashing through a shallow jungle stream
A helmeted rider steering an ATV along a muddy jungle trail
A rider and a waving passenger sharing a red ATV on a trail through palm trees

Photo 1 of 4

A 90-minute ATV ride with equipment, a towel and lunch. Transfers not included.

Request in My Stay

Options

+ 5% service & 10% tax

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Timing: arrive at the meeting time you are given. Late arrival may shorten or miss the session.

Participation: request this activity before paying. Our team must confirm the partner’s age, height, weight and health requirements with you before offering payment. Tell the team privately about relevant health and dietary needs; do not include them in a public message or link.

Weather and changes: weather or trail conditions may change, delay or cancel the ride, and safety decisions are final. If a session is unavailable, another session or date may be offered; switching between single and tandem needs your approval and may change the price.

Good to know: transfers, photos, videos and extra insurance are not included. Follow the safety instructions and ride responsibly.

Flower bath

A freestanding bathtub filled with a flower-petal heart, with a teapot, a rolled towel and an orchid on a side table
A petal-filled bathtub at dusk, with a bath tray, candles and a bottle of rosé on ice
A guest relaxing in a flower bath at dusk with a glass of wine

Photo 1 of 3

Flowers, petals and candles arranged in your bathtub for a special moment.

Request in My Stay

Options

What’s included

+ 5% service & 10% tax

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Access: please give villa access and your final choices before the agreed time. Late changes may not be possible, and refusing access may lose the slot.

Sensitivities: tell us about fragrance, flower, pollen, candle or skin sensitivities. Flowers and candles may be swapped for similar ones while keeping your colours. Outdoor bathtubs may need changes in rain or wind.

Good to know: the villa team clears everything away afterwards. Candles must be kept away from unsupervised children. Extra flowers, premium candles, gifts, food and drinks are not included.

Extra bed

A single rollaway bed made up with white linen, a pillow and a woven throw, next to the main bed in a bright bedroom with a garden window
Illustrative photo

A single 90 cm rollaway bed, made up with fresh linen, in the room you choose.

Request when booking your stay

Options

What’s included

+ 5% service & 10% tax

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Setup: if no one can give access at the agreed time, setup moves to the next available slot. Tell us about any bedding allergies beforehand. If the standard bed is unavailable, an equivalent sleeping setup may be offered, with your approval.

Good to know: children using an extra bed must be supervised. Extra pillows, premium linen, special mattresses, cots and furniture moves are not included.

Laundry

Freshly folded shirts and linens tied with a ribbon and a frangipani flower, in a rattan basket on a bench by a villa pool
Illustrative photo

Collected from your villa, washed, dried and returned. Priced by weight.

Request in My Stay

Options

What’s included

+ 5% service & 10% tax

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Timing: turnaround starts at collection. If you are not available at the agreed time, we rearrange the collection and the return time moves accordingly; express timing cannot be guaranteed after a late handover. Weather or road disruption may delay the return, and we will keep you updated.

Weight and special care: your laundry is weighed at collection and the final price follows the confirmed weight. Point out delicate, colour-sensitive, stained or special-care items before collection; unsuitable items may be declined or quoted separately for your approval.

Good to know: report any loss or damage as soon as items are returned, with photos. Dry cleaning, restoration, repairs and stain-removal guarantees are not included.

Shoe cleaning

Clean white leather sneakers and brown leather loafers on a terrace table, with two shoe brushes and a folded white cloth
Illustrative photo

A deep clean for your shoes, collected from and returned to your villa.

Request in My Stay

Options

What’s included

+ 5% service & 10% tax

Booking and cancellation terms

Before you book: our team confirms availability, the price and the supplier’s conditions for your chosen service before asking you to pay. Laundry is priced after weighing.

Changes and cancellations: conditions depend on the service and supplier. For an existing booking, ask our team to review your request. Any change affecting the price of a paid service must be approved by the team before a financial adjustment; requesting a change does not promise a refund.

You can also contact the front office on WhatsApp to change or cancel a booking: +62 821 4608 0328.

Our team confirms the price and cancellation conditions for this service before you agree to proceed.

Timing: turnaround starts once the shoes are collected and accepted. If you are not available for collection, we rearrange it and the return time moves accordingly.

Condition: tell us about existing damage, loose parts, fragile materials, colour bleeding or past repairs. Special materials or severe stains may need another treatment, quoted for your approval, or may be declined. Results on permanent stains or existing damage cannot be guaranteed.

Good to know: repairs, repainting, sole replacement and restoration are not included.